For our new customers, please use the following step-by-step guides on how to use the XXVII website. If you have any additional questions we have not covered, please contact us!

Creating an account
Accessing your account
Brand selection
Product selection
Shipment tracking
Checking your delivery
 
 
Creating an account
Set up an account before shopping. Start by clicking on REGISTER on the top right corner of the site and then input your username, e-mail, and password. Be creative when creating your password by using a combination of letters, numbers, and symbols. After creating an account, we will send you an e-mail confirmation. Simply proceed to LOGIN to access your account.

Enter your e-mail and then your password to login. If you're having problems because you have forgotten your password, click on the FORGOT MY PASSWORD link at the bottom of the LOGIN page and follow the instructions to create a new password. You will then receive an e-mail with instructions on how to reset your password.
 
Accessing your account
You can access your account at any time by clicking on LOGIN at the top right side of the site. Enter your username or e-mail and password to login. The MY ACCOUNT page lets you view your orders, account settings, and wishlist.
 
Brand selection 
XXVII carries many different bicycle and component brands. Use the brand selection link to see which brands we carry and select one to learn more about the brand background, compare products, link to the brand website, social media links, and visual multimedia.
 
Product selection
Select a product to learn more about its unique features, technical specifications, and user-specific sizing. Be sure to also check out all the photos, videos, and user comments.
 
Checkout
Select the size, color, and model of the product you wish to buy and then click on ADD TO CART. To finalize your order, proceed to your SHOPPING CART and click on CHECKOUT.
 
At the checkout area, the first step is to enter your Billing Address. Select from previously entered addresses or select ENTER NEW ADDRESS.
 
The second step is to enter your Shipping Address. Select from previously entered addresses or select ENTER NEW ADDRESS.
 
Third, confirm the shipping cost for your order. Free shipping is offered for all bike and frameset purchases. Orders under US$150 will have shipping costs applied.
 
The fourth step is to select a payment method. Select from the following payment avenues: Alipay, Unionpay, and Paypal (Visa and Mastercard), or Wechat Pay. You will be redirected per the payment method you selected. Please follow the instructions to finalize your payment.
  
The fifth and final step is to review all your checkout items, quantity, unit pricing, and surcharges. Click on PLACE ORDER to finalize.
 
An order confirmation e-mail will be sent to you shortly after. Once your order has been shipped, we will send you another confirmation e-mail which will include your shipment tracking number.
  
Shipment tracking
To check the status of your shipment, login to your account and click on the MY ORDERS page. Select the order you wish to check and then click on ORDER TRACKING to access your shipment’s current shipping status.
 
Checking your delivery
When receiving your shipment, please follow these steps to check the quality of your product. Make sure that you are present during delivery as our courier will require ID verification and signature. Our courier will help you open the packaging so that you can verify the contents of your shipment.

  1. Check the packaging carton to see if there are any external damages.
  2. Check the shipping invoice and verify that the contents of your shipment are correct.
  3. Check your products thoroughly and make sure they do not have surface damage or surface quality issues.

If you find any quality issues and wish to replace your product, please ask the courier to return the shipment to us and proceed to 
contact us immediately. For more information, please read our policy concerning returns and exchanges.